FAQ
Frequently asked questions
The short version of how SpectreClass works. Anything else — write to us.
- How do prices work?
- Every journey has a fixed, all-inclusive price calculated before you book — covering the chauffeur, fuel, tolls and normal waiting. What you see is what you pay.
- How do I pay?
- By card when your booking is confirmed. No cash in the car, no tipping expected.
- Can I cancel?
- Free of charge up to 24 hours before pick-up. Later cancellations may be charged in full.
- What happens if my flight is delayed?
- Nothing you need to act on. We track the flight and your chauffeur adjusts; one hour of waiting after landing is included.
- Where does the chauffeur wait at the airport?
- In the arrivals hall with a nameboard, unless you ask for kerbside pick-up. The exact meeting point is in your confirmation.
- Can I book for someone else?
- Yes — add the passenger’s name and phone in the notes and we coordinate directly with them, discreetly.
- Do you provide child seats?
- Yes, at no extra charge. Note the children’s ages when booking.
- How far in advance should I book?
- Airport transfers: ideally 12 hours. Long-distance and hourly bookings: 24 hours. Short-notice requests are often possible — ask.